GDPR Policy

GENERAL DATA PROTECTION REGULATION (GDPR)

SERAFINA COUNSELLLING PARTNERSHIP

 

The General Data Protection Regulation(GDPR) is concerned with the personal information about you that I collect, store and share.

This page details my GDPR policy.

 

Personal Information I will collect

  • Name.
  • Gender (or preferred identity)
  • Age
  • Date of Birth
  • Relationships and family
  • Occupation
  • Address
  • Telephone/SMS number (plus permission to send SMS & leave voice message)
  • Email address
  • Counselling History
  • Medical conditions relevant to counselling
  • Prescribed medication relevant to counselling
  • Difficulties
  • Session summary

 

How I will store your Personal Information

Storage Methods

  • Paper: written notes (described below).
  • Mobile Phone: I will store your contact information on a separate business phone. This allows me to contact you in case of emergencies, send you appointment reminders and also allows you to contact me.
  • Email/SMS/WhatsApp: your email address and correspondence will be stored in my email account (currently Outlook) by nature of you contacting me. Your telephone number may be stored in my SMS or WhatsApp app should we exchange messages this way. Electronic correspondence will also be held by the corresponding app (Outlook, Phone's SMS, WhatsApp).
  • Website: none of your personal information is stored on my website, other than to momentarily collect & send it to my Outlook account for the purposes of initial contact.

 

Documents Held

Paper

  • Contact Sheet
  • Contract Counselling Agreement
  • Assessment Record
  • Brief Session Notes
  • EMDR Processing Notes
  • GDPR Agreement

Electronic

  • Contact name & telephone
  • Email/SMS/WhatsApp

 

How I may Process/Share your Personal Information

Consultation/Supervision

I seek a monthly supervision consultation with another therapist qualified in the supervision process.  I also have separate monthly EMDR supervision.  The consultation process is for my practice (rather than seeking instruction on working with you). In order to protect your privacy, my consultant will not know you personally nor professionally. I will refer to you by your first name, and I may refer to your information verbally when it is helpful to my professional processes.

Therapeutic Will

Your name and contact details will be shared with my Therapeutic Executor.   This is so that you can be contacted in the event of my death.

Emergencies

If your health is in jeopardy (provided I have your consent) I may share your contact information with an emergency healthcare service (e.g. GP, Mental Health Crisis Team).

If I have become aware of your intent to cause harm to another person/organisation (e.g. terrorism, money laundering), the law may require that I inform an authority without seeking your permission. In such a situation, the law may require that I share your personal information without your knowledge (known as: whistle-blowing).

Erasing your Information

When we have finished working together, I will erase electronic copies of your information and correspondence within six months.

I will hold onto your written information for up to seven years past the end of our working together. This is so that I have a reference of our work in situations such as you returning to counselling in the future. After this time has passed, I will shred the written information.

 

Your Rights

You have the following rights…

  • To be informed what information I hold (i.e. this document).
  • To see the information I hold about you (free of charge for the initial request).
  • To rectify any inaccurate or incomplete personal information.
  • To withdraw consent to me using your personal information.
  • To request your personal information be erased (though I can decline whilst the information is needed for me to practice lawfully and competently).

A printed copy of this statement will be given to you when we first meet for counselling. If we agree to continue working together, we will both sign the printed copy of this statement to indicate our agreement.

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